A handful of iPhone 5 devices sold between September 2012 and January 2013 and that fall within a limited serial number range may suddenly experience shorter battery life or need to be charged more frequently. The good news is if your device is affected and meets the eligibility requirements as mentioned above then you are entitled to a free replacement battery for free from Apple.
Apple says users can check if they’re qualified for Apple’s free battery replacement on its site by entering the serial number of your phone.
If you’re unable to identify your serial number, go to the settings app on your phone. Go to the “general” tab, and then click “about” to check your serial number.
This isn’t the first time Apple has issued a hardware replacement. Last October Apple had made similar replacements after thousands of iPhone 5S devices shipped with defective batteries. In 2006 the company replaced 1.8 million battery packs for its iPower and PowerBook laptops because some were damaged on overheating.
The free battery replacement has already rolled out to customers in the US and China, and will be available to Irish customers starting August 29th Friday. You can get your new battery at an Apple retail store, through Apple technical support or Apple authorized service provider.
Also Apple mentions that your device must be in “working condition” to get qualified for a battery replacement. This means if you have damaged or shattered screen, you need to get them repaired first or Apple may do it for you with an extra cost.
Apple said that its guarantee will cover the hardware until March 2015. If you’re qualified for the replacement and have already paid to replace your iPhone battery, Apple will refund your amount.
Is my iPhone eligible for a new battery?
Go to the Settings app on your phone – the icon is grey and has an image of cogs on it. Within the app go to the “General” tab, then “About” and scroll down to see your serial number. You can copy it by pressing and holding on the number, then go to Apple’s recall page and see if your handset is eligible.