When technology first began to dot our landscape many years ago, it was pretty unreliable. Telephone service was slow to make it to some areas, and when it did it could often be unreliable. Broadband internet was the same way. It was slow to reach the rural areas, and once it did the service was spotty. Once the infrastructure gets built, reliability increases greatly. But no matter how great your infrastructure is, there are still maintenance issues that will need to be dealt with in a timely manner to prevent major interruptions in service.
Nowadays infrastructure is getting smarter. Machines are connected to each other and communicate via sensors. Data about vibrations, temperature, output levels, sound, and revolutions per minute are monitored at regular intervals. When there is a change, data can be transmitted to a service technician who can investigate the change and make repairs before a breakdown occurs. This leads to greater reliability and predictability in the infrastructure, which translates to fewer headaches for consumers.
There are currently 50 billion sensors in use, and that number is expected to grow to two trillion in the next few years. This trend stands to save the field service industry $1 Billion annually by the year 2017. When service technicians receive warnings from the machines they work on, we all benefit. Check out this infographic for more on the future of the connected service technician.
courtesy of ServicePower